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Privacy Policy

Last updated: February 22, 2026

This Privacy Policy describes how CentralHaat ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our e-commerce platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

  • Account registration details (name, email address, phone number)
  • Store setup information (business name, address, logo, product listings)
  • Payment and billing information (billing address, transaction records)
  • Customer support communications

1.2 Information Collected Automatically

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URLs)
  • Usage data (features used, actions taken within the dashboard)
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from delivery partners, payment processors, and analytics providers to facilitate order fulfillment and improve our Service.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing, operating, and maintaining the Service
  • Processing orders, payments, and delivery coordination
  • Communicating with you regarding your account, updates, and support
  • Improving and personalizing the Service
  • Detecting, preventing, and addressing fraud, abuse, and security issues
  • Complying with legal obligations
  • Sending promotional communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

  • Delivery Partners (e.g., Pathao, Steadfast, RedX, Paperfly) - limited to information necessary for order fulfillment
  • Payment Processors (e.g., bKash, Nagad, aamarpay) - for transaction processing
  • Analytics Providers - aggregated, non-personally identifiable data for service improvement
  • Legal Authorities - when required by law, regulation, or valid legal process

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Role-based access controls for internal systems

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

6. Cookies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze traffic and usage patterns
  • Support marketing and advertising activities

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

7. Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account and associated data
  • Opt out of marketing communications
  • Export your data in a portable format

To exercise any of these rights, contact us using the information provided below.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: